Privacy policy

1. PRIVACY POLICY

Last updated: 13 June 2026

This Privacy Policy describes how thecary (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thecary.co.uk or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage. We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties. We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as companies who support our Site and Services (for example, Shopify); our payment processors; and analytics or advertising partners. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services. To provide you with the Services, perform our contract with you, process payments, fulfil orders, send related notifications, manage your account, arrange shipping, and facilitate returns and exchanges.
  • Marketing and Advertising. We may use your personal information to send you marketing and promotional communications by email, text message, or post, and to show you advertisements. You can opt out at any time.
  • Security and Fraud Prevention. To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You and Service Improvement. To provide customer support, respond to you, and improve our Services.

Where you are in the UK or EEA, our legal bases for processing are: performance of our contract with you; our legitimate interests in operating and improving our business and keeping it secure; your consent (for example, for certain marketing and cookies); and compliance with our legal obligations.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services, to remember your actions and preferences, and to understand how visitors use the Services. Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies. Please note that removing or blocking Cookies can affect your experience and may mean some parts of the Site no longer work correctly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or third parties who perform services on our behalf (such as IT management, payment processing, analytics, customer support, cloud storage, fulfilment, and shipping).
  • With business and marketing partners to provide services and advertise to you. Our partners will use your information in accordance with their own privacy notices.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
  • In connection with a business transaction such as a merger or insolvency, to comply with legal obligations, to enforce any applicable terms, or to protect our rights or those of others.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend you do not use insecure channels to communicate sensitive information to us. How long we retain your personal information depends on factors such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information: the right to access, to delete, to correct, to portability, to restrict or object to processing, and to withdraw consent. You may also have the right to appeal a decision and to manage your communication preferences (you can opt out of marketing emails at any time using the unsubscribe link). We will not discriminate against you for exercising any of these rights. To exercise any right, contact us using the details below. We may need to verify your identity before responding.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk, or with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the UK or EEA, we will rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement or the European Commission's Standard Contractual Clauses, unless the transfer is to a country deemed to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at admin@thecary.co.uk. For the purposes of applicable data protection law, thecary is the data controller of your personal information.